Terms & Conditions


  • All Products are Paid for in which the goods are invoiced.


  • All orders received will be dispatched within 24 hours, with the exception of special orders including but not limited to keying and special finishes.


  • Lock Mate designer Hardware preferred method of receiving orders is by this website or by phone.


  • Orders received for product out of stock will automatically be placed on back order unless otherwise advised by the purchaser
  • All back orders will be invoiced at the price quoted at the time of order , Additional freight will not be charged on back orders unless the order is part special order and part in stock order and the customer has asked for part delivery of in stock items.
  • Lock Mate designer Hardware accepts no liability for any charges arising from any goods being out of stock


  • No credit claims will be accepted unless made in writing within 7 days of the date of invoice
  • Goods returned for credit through no fault of the product or supplier Lock Mate designer Hardware will attract a 25% restocking fee based on the invoice value of the goods returned.
  • Goods returned must be unused, undamaged and in their original packaging
  • The purchaser is responsible for any freight costs associated with the return of goods
  • Authority must be received from Lock Mate designer Hardware prior to goods being accepted for return
  • Goods returned for warranty as a result of misuse or improper installation will not be covered by our warranty.